We aim to offer our clients quality legal advice with a personal service at a fair cost. As a start, we hope it is helpful to set out in this statement the basis on which we will provide our professional services.
OUR COMMITMENT TO YOU
OUR HOURS OF BUSINESS
PEOPLE RESPONSIBLE FOR YOUR WORK
CHARGES AND EXPENSES
OTHER PARTIES' CHARGES AND EXPENSES
STORAGE OF PAPERS AND DOCUMENTS
IDENTITY AND DISCLOSURE REQUIREMENTS
COMMUNICATION BETWEEN YOU AND US
TERMS AND CONDITIONS OF BUSINESS
COSTS ESTIMATE AND TIME ESTIMATE
All Solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you immediately raise any concerns you may have with us. We value you and would not wish to think you have any reason to be unhappy with us. In the event that you have a problem, you are entitled to complain. Our Complaints Procedure is available upon request.
In the event that you are not satisfied with the firm's response the Legal Ombudsman may be able to consider your complaint. There are, however, restrictions to this service for organisations, as set out on their website (see below). Normally, you should bring your complaint to the Legal Ombudsman within six months of the end of our complaints handling process. In addition, you should note that the Legal Ombudsman will not be able to accept your complaint if:
The contact details for the Legal Ombudsman are:
Address: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
You may also be able to object to our bill by applying to the Court for an assessment under Part III of the Solicitors Act 1974. If you exercise this right you would be prevented from making a complaint to the Legal Ombudsman. In addition, if you apply to the Court for an assessment and if all or part of the bill remains unpaid at the end of that assessment, we are entitled to charge interest at the rate payable for the time being on Court Judgement debts which is currently 8% per annum. There are strict time limits that apply to this process and you may wish to seek independent legal advice.
In accordance with the disclosure requirement of the Provision of Services Regulations 2009, our Professional Indemnity Insurer is Travelers Insurance Company Limited, Exchequer Court, 33 St Mary Axe, London EC38 8HE. The Territorial coverage is worldwide.
The cover is for a maximum of £3 million pounds per claim.
We are Authorised and Regulated by the Solicitors Regulation Authority (reg no 565761) in relation to the work we do. Full details can be accessed at www.sra.org.uk/rules.